Troubleshooting Tips for Viewing Videos Online
Instead of having to download an entire audio or video file before you can use it, streaming files download as you use them. The streaming formats that this site currently supports are Quicktime, RealVideo, and Windows Media.
If you are having trouble viewing our videos, there are a few things that may be wrong with your configuration.
1. You may not have the right plug-in to view video. A plug-in is a video viewing program that works with your Web browser to load and play the video. Here are links to the three most common video players which will work on our site:
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2. You may have an outdated Web browser. Browsers constantly add capabilities and performance enhancements as video and other multimedia technologies are added to Web pages. Here are links to the leading Web browsers:
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3. If you're still having trouble viewing the video, each of the plug-in Web pages and browser Web pages has a troubleshooting and FAQ page with more detailed information on how to troubleshoot their programs. Here are a few:
- QuickTime Support
- QuickTime Troubleshooting
- Windows Media Help & Support
- RealPlayer Help & Support
- Google Chrome Help Center
- Firefox Help
- Safari Support
- Internet Explorer Help & Support
4. If you're still having trouble, contact us.
